Q. How do I access my programs?
Q: How do I access my The Fit Soul member account and courses? A: You can access your The Fit Soul account by going to the login page,, clicking in the top right corner (profile picture) and entering your email and password. If you're having trouble logging in, please use the "reset password link" under the login form.
Q: How do I find the products/courses I purchased on The Fit Soul? A: You can find your purchased products by logging into your account and navigating to the "My Library" section. This is where you'll find all the products/courses you have access to.
Q: Can I access my The Fit Soul account on mobile devices? A: Yes, you can access your The Fit Soul account on mobile devices by logging in through your mobile browser.
Q: How do I update my account information? A: You can update your account information by logging into your account and navigating to the "My Account" section. From there, you can update your personal information, billing information, and more.
Q: How do I cancel my subscription or membership? A: You can cancel your subscription or membership by navigating to the "My Account" section and selecting the subscription or membership you want to cancel. From there, you can cancel your subscription or membership.
Q: What happens if I cancel my subscription or membership? A: If you cancel your subscription or membership, you'll lose access to the products and content associated with it. However, any products you've purchased outright will still be available in your library. Reminder, NO REFUNDS are available!
Q: How do I get a refund for a product I purchased on The Fit Soul? A: Due to the nature of the products/courses, refunds are NOT available.
Q: How do I reset my password on The Fit Soul? A: To reset your password, go to the The Fit Soul Portal login page (top right corner, profile picture) and click on the "Forgot password?" link. Enter the email address associated with your account and click "Reset Password". You will receive an email with a link to reset your password. Follow the instructions in the email to reset your password.
Q: What should I do if I don't receive the password reset email? A: If you don't receive the password reset email, check your spam or junk folder. If it's not there, contact email@example.com to make sure we have the correct email address on file.
Q: How do I change my password after resetting it? A: Once you've reset your password, you'll be prompted to create a new one. Follow the instructions on the screen to create a new password. If you need to change your password again in the future, you can do so by logging into your account and navigating to the "My Account" section. From there, you can change your password under the "Login Details" section.
Q: What if I have questions or issues? A: You can contact us at firstname.lastname@example.org
DISCLAIMER: The Fit Soul cannot be held responsible for any technical issues related to your devices, including but not limited to internet connectivity, browser compatibility, or hardware failures. Please ensure that your devices are functioning properly before accessing The Fit Soul.